GENERAL INFORMATION for ALL CUSTOMERS.
We do not intend to confuse you with these details but must inform you of all possible information you may require. If you are in need of any assistance please contact us.
SEE LINKS at the bottom of this page for TERMS OF BUSINESS
HOW TO ORDER:
We recommend using our online order facilities. You may also contact our sales office using this address firstname.lastname@example.org
Send your order with payment details to:
Please call ONLY between 10.00am & 4.00pm Tuesday to Sunday, we are closed on Monday. UK customers dial 01472 851714. Overseas customers dial 44 1472 851714.
UK customers dial 01472 852580. Overseas customers dial 44 1472 852580.
POSTAL CHARGES TO THE UK.
For deliveries to England, Wales and parts of Scotland excluding Highlands and Islands not mentioned in the following postcodes there will be a fixed charge of £12.00 per consignment for up to 40 plants. For deliveries to Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25 and The Highlands and Islands of Scotland postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, the charge is £20.00. For each additional 40 plants add £12.00 or £20.00 respectively. Deliveries to the Channel Islands will be charged at cost. Generally, orders will be sent out in their pots usually by 48 hour Parcelforce delivery service. PLEASE suggest a nearby alternate ADDRESS in case of your absence at the time of delivery and also supply your telephone number in case of difficulties. Parcels usually require a signature on delivery, in cases of failure to deliver your postman should leave a card advising you who to contact for arranging re-delivery or collection.
There will be a fixed charge of £5.00 per consignment. Deliveries will be made using Royal Mail or Parcelforce.
There will be a fixed charge of £5.00 per order.
Are accepted subject to crop - please list a few alternatives if acceptable.
PLANT AND POT SIZES
Generally all our alpines are grown in John Innes Number 2, a soil based compost and offered for sale in 9cm pots. Very rarely we supply in 8cm pots, these are usually very slow growing alpines that would resent a larger pot. A few of our larger shrubs & perennials and deep growing bulbs are potted into 1 litre long toms.
All items listed here can be sent out throughout the year whilst stocks last but are normally dispatched to Europe and Japan only between February to May and September to October. Plant orders to the U.K. are sent all year round. Our packing department are exceptionally busy in Spring and early Autumn and delivery times do vary - we operate a first come, first served policy and we will send your order as quickly as possible; subject to prevailing weather conditions. If you require or expect a delivery by a certain date please tell us at time of ordering.
DWARF BULB CATALOGUE
Items are sent out from the 1st September until the end of October. Orders accepted from early January to mid October on a first come, first served basis.
WINTER CATALOGUE, PLEIONE & ORCHID
Items are sent between mid January to mid March
REFUND AND CANCELLATION POLICY
You have the right to cancel the order up to and within 7 days of reciept of goods, by notifying us by email or in writing. If the goods have been delivered you must return them to us immediately in their original condition. You are responsible for the costs of returning these items and responsible for them until their safe return. For your protection we recommend you use a recorded delivery service when returning the goods. If the customer cancels an order they shall be responsible for all bank charges and costs in processing the order and the refund.
We can now offer Gift Vouchers for use only at our nursery, to any value. Please contact Rob or Jackie at the nursery.
We reserve the right to alter prices & postal charges without notice.
NURSERY OPENING TIMES:
The nursery is open from 10.00am & 4.00pm Tuesday to Sunday, March to mid October.